Vendor Risk Management


A majority of organizations are highly dependent on third-party vendors for services in order to save costs and raise the quality of service.

By relying on a third-party vendor, it also means that confidential data and information about an organization will be handled by a third party, which could lead to serious consequences.

In current organizations, various vendors are engaged to provide a variety of services; hence, it is imperative to have a sustainable and scalable vendor management framework that ensures best-in-class vendor management processes and vendor performance across various vendor services. Implementing a sustainable and scalable vendor management program ensures that all vendor-related risks are mitigated and vendor management processes are well defined as per industry-leading practices.


Putting a robust vendor management process in place will allow organizations to achieve the following benefits:

  • Established robust vendor management processes to ensure effective services from the vendors and mitigate risks related to vendor services, vendor availability, contractual breach, and service quality.
  • Clearly defined roles and responsibilities among vendor management stakeholders, which leads to effective decision-making.
  • Well-defined SLA and performance-monitoring mechanisms to ensure compliance to agreed contractual terms.
  • A well-defined risk management process to ensure proper risk profiling of the vendor and implementation of required risk mitigation.
  • Adherence to audit and compliance requirements by following all defined processes as per the vendor management framework.

EGS shall perform:

  • “As-Is” assessment and gap analysis against the existing framework.
  • Policies & procedures including defining the scope of the framework inclusions.
  • Roles & responsibilities, RACI matrix.
  • SOPs for lifecycle management activities for existing vendors and onboarding of new vendors.
  • Categorization criteria and categorized list of vendor repository based on criticality of vendor and access to 24*7 network/data.
  • Prepare Vendor Assessment checklist.
  • Compliance Metrics and reporting including the frequency of auditing, testing, and escalation mechanisms.
  • Vendor Selection Process and criteria
  • Vendor Assessment and Risk Management program including relevant checklists.
  • Stakeholder awareness and involvement strategy.

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